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Returns Policy


Free Shipping On All Orders Over $49!

Return Policy

MadAthlete wants its customers to be completely satisfied with his/her purchases. If you are unhappy with your purchase for any reason, you may return it within 30 days of purchases. Please include all original packing materials (product box) and product information.

We CANNOT accept returns or exchanges on any Climbing Equipment due to liability laws.

If the problem is defective, please briefly describe the issue with the product.


If a product becomes defective and is under warranty, please contact us for instructions. Some manufacturers prefer to handle warranty issues directly while others prefer that we manage the warranty process.

Please note: Customers are responsible for paying for any return freight charges. If a product is defective within 30 days of purchase, MadAthlete will reimburse you for return freight charges. If the customer received Free Shipping, Returns or Exchanges that bring the total order value to less than the Free Shipping level may be charged shipping at that time.